Complaint Process

Drew University is committed to creating a positive environment for all students. The institution has established policies and procedures to foster such an environment. Students may consult the catalog, the Vice President of Campus Life and Student Affairs/Dean of Students’ Office, Daniel’s Dictionary (the Student Code of Conduct) and the Drew University Accreditation & Consumer Information webpage to learn about these policies. Additionally, individual departments and offices have policies and procedures that pertain to the work they do with and for students.      

Informal Complaint Process

Many issues can be resolved through open and honest communication between the involved parties. Any student who experiences a problem should first try to resolve the issue informally with the individual(s) or office(s) most directly connected with the issue at hand. 

Formal Complaint Process

If the problem is not resolved through the Informal Complaint Process, students should refer to the following policies to determine the appropriate steps for filing a formal complaint:   

Existing Policies:

• Theological School Academic Integrity Policy

• Theological School Grade Appeal Policy

• Daniel’s Dictionary (Drew University Student Code of Conduct)

• Drew University Accessibility Resources Policies

• Drew University Complaints Against Campus Life and Student Affairs Staff Policy

• Drew University Nondiscrimination and Human Rights Policy

If the problem is not addressed by one of the existing policies, students may submit a complaint to the Associate Dean of Academic Affairs for the Theological School. To submit a formal complaint, the issue must either interfere with the student learning experience or involve potential violation of University policy or stated operating procedures. The complaint must be submitted either by email to tsacademicdean@drew.edu or in writing, signed by the student, and received by the Associate Dean of Academic Affairs for the Theological School.